• What makes us different from other car buying web sites?

Automotive Connection is not a car dealership. We don't sell cars at all. We sell a service. We are professional, unbiased consultants who use our expertise to help you find the car or truck of your dreams at the best possible price. We are here to make your car buying experience a simple and positive one.

• What makes us different from a car dealership?

Unlike a dealership who only sells certain makes, we can take an unbiased, objective approach to finding what's best for you, not us, no matter who makes the vehicle.

• What is the first step for working with an auto consultant?

Chat with us, either by phone, fax or e-mail and let us answer any questions, then you can decide if we can help you further.

• Why should I hire an auto consultant to do my car shopping?

Most people choose to hire lawyers, accounts, contractors, estate planners, etc., specialists who normally get better results than most people can get by themselves. We would prefer not to pay professionals but do so knowing that we will be better off in the long run. The same is true in automotive buying and leasing. Hire us as your professionals.

• Do dealerships like to deal with auto consultants like you?

Yes. Dealerships see our services as providing sales or leases to their business that may have never been completed otherwise. It really is a win-win situation.

• How do you make YOUR money?

Our business relies solely on the fees we collect from satisfied customers. We do not get any money from the dealerships or the car manufacturers for recommending or selling their vehicles.

• What fees will I pay for the car buying service?

You will only pay the fee we quote you. Remember, our services are guaranteed to always save you more than enough to offset our consulting fees. Because of the amount of work we do and our guarantee, your inital fee is due after our initial consultation, before we can begin a thorough search for your new car.

• Who do I pay?

Your quoted fee is payable to Automotive Connection when you decide to hire us. The price quoted for the automobile will be payable to the dealership where you pick up your new car.

• What are my options for paying the fees?

We will accept a personal check, or money order, whichever is more convenient for you.

• What does it mean that your services are guaranteed?

We want to get you the best buy on your vehicle as possible. If we don't succeed in getting you the best price possible, we will refund your money. See our Money Back Guarantee for more details.

• What do I do if I'm not sure what kind of vehicle I want?

We understand. We have all the information from various sources (including factory information) to help you narrow it down and also to make sure you don't forget about that one special car that may be perfect.

• What if I want to look at the car before I buy?

That's fine with us. Normally, we can easily arrange that for you.

• What do I do with my trade-in?

You will probably get more for your vehicle by selling it yourself, however, we have other solutions available, including trading it into a dealership.

• What if I want to lease instead of buy?

Fine. Everything works the same way!

• How do I decide which is better for me, buying or leasing?

We will be glad to help you consider both options so you can make the right choice for you.

• What about a warranty? Do I still get the full factory warranty?

Yes, you will receive the same warrantee from the car manufacturer as if you were dealing directly with the salesperson in the showroom.

• Who talks to the dealerships?

You will only deal with our contact at the dealership when you pick the car up. You will never be directly contacted by the dealership and you will never need to have a conversation with anyone at the dealerships we are work with. Remember, you are completely anonymous until you pick up your new car!

• What about financing?

We will talk to the delivering dealer, your bank and any other resources necessary to find out what's best for you.

• Where do I complete the paperwork on my new car?

You will be sent a confirmation letter of your exact vehicle and pricing from us. Then, the balance of the customary paperwork will be completed at the dealership and it will be given to you when you pick up your new vehicle.

• Where do I pick up my new vehicle?

You will take delivery from a new car dealer in the area in which you specified.

• Where do I go for service after I buy my new car?

The dealer where you picked up your car will be more than happy to service your new car but the manufacturer will pay to have your car repaired at any franchised dealer handling your make.

• Is is really as easy as it sounds?

Yes!! We designed this service for busy people who want to find the right car at the right price without all the headaches associated with traditional car buying.

>Guarantee
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